IT Support Certificate

Program Information

The Anoka Technical College Information Technology (IT) Support certificate program is 15-credits of coursework and it is designed to prepare graduates to successfully compete for entry-level positions in the IT field.

The IT Support certificate Program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.

Program Learning Outcomes

1. Recognize various types of hardware (like routers and switches) and software (like operating systems) used in networking.
2. Apply basic customer service techniques to assist users with network-related issues effectively.
3. Design and develop simple web pages that provide user support resources or FAQs.
4. Use word processing, spreadsheet, and presentation software to create documentation, reports, and training materials for end-users in an IT support context.
5. Use basic data analysis tools to gather and interpret user feedback or support requests to improve service quality.
6. Write basic scripts to automate routine IT support tasks, such as file backups or software installations.

Program Essentials

To support modern IT coursework, development tools, virtualization, and future‑focused software, students are strongly recommended to use a Windows‑based PC laptop that meets or exceeds the following specifications:

• Operating System: Windows 11 (Windows 10 acceptable if fully updated)

• Processor (CPU): Intel Core i7 (10th Generation or newer) or equivalent (e.g., AMD Ryzen 7) 

• CPU Cores: Quad‑core or higher (6-8 cores recommended for virtualization and development work) 

• Memory (RAM): 16 GB RAM (32 GB recommended for running virtual machines and advanced tools)

• Storage: 512 GB SSD minimum (1 TB SSD recommended) Architecture: 64‑bit system with virtualization support enabled

Program Start Dates

Fall Semester: August
Spring Semester: January

Faculty Contact

Tracy Hoffman: 763-576-4198
Julie Myers: 763-576-4072